Who is training your competitors' core resources? Could that be you?
Looking back at more than one hundred companies we have worked for and coached — over ninety percent of these
organizations train their competitors’ key resources. Unfortunately, this trend is not improving.
The core process and business knowledge — especially the knowledge of “how and why” — resides
in experienced people rather than in procedures and processes. When these people leave or are let go, they often go to
competitors and fortify the competition.
We all know or understand this to be a fact,
yet we do not take action to reverse the trend. Why are key employees leaving? Or why are we letting them go? Why have we
failed to retain them?
Many organizations play the money game — engaging in a
salary war, sacrificing long-term for short-term gains, and change the perception of a fair salary into a de-motivator. This
is not the right approach, and to make matters worse, some leadership prides itself in saying: “The first thing I need
to do is fire everyone!” or, “Our leadership team is all new!” or, “Millennials have no loyalty to
In fact, this type of leadership is not able to win the hearts
and minds of people. New leadership that comes from outside the company often wants to bring in their own people. Actually,
it is the organization that has no loyalty to employees — hire and fire! Employees are treated like commodities or expendable
There are several approaches to address this problem, but ONLY if they are correctly
Integrated management system and enterprise transformation drives a
well-connected, top-down strategy with clarity of purpose
product development process helps engineering and project management resources to be efficient and effective resulting lower
stress and improved employee satisfaction
Total productive maintenance (TPM) and
autonomous maintenance (AM) drives operator ownership and promotes harmony between operations and maintenance
When an organization starts losing its best people to the competition, decline is on the horizon.
Talent retention is key to the success of all organizations, and providing a process and system for people to succeed and
be recognized is crucial.